Octio

Refund Policy

Last Updated: January 5, 2026

At Octio, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Subscription Credits

  • Time Limit: Refund requests must be made within 3 days of your purchase.
  • Credit Usage: If you have used more than 50 subscription credits, you are not eligible for a refund, regardless of the time since purchase.

Add-on Credits

Important: Add-on credits are non-refundable. We cannot process any refund requests for add-on credit purchases.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for subscription credits, please follow these steps:

  1. Contact Us: Reach out to our support team at [email protected]
  2. Provide Details: Include your account details, order number, purchase date, and reason for the refund request.
  3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome. If approved, your refund will be processed to your original payment method.

Please note that the refund amount may be subject to a processing fee not exceeding six percent (6%) of the initial payment.

App Store & Google Play Purchases

For purchases made through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google respectively, as they handle all payment processing for in-app purchases. We do not have access to process refunds for these transactions.

Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • You will not be charged for subsequent billing periods.
  • Any unused credits will remain available until the end of your billing period.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

Contact Us

If you have questions about our refund policy or require assistance, please contact our customer service team at [email protected]